Lakeshore General Hospital Foundation (the “Foundation”) is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information in accordance with Québec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.
The Foundation adheres to the highest standards of accountability and follows the Association of Fundraising Professionals’ Donor Bill of Rights. All employees and volunteers are required to comply with strict confidentiality obligations.
1. Scope of this Policy
This Privacy Policy applies to personal information collected by the Foundation through:
• Donations and fundraising activities
• Event registrations and participation
• Volunteer engagement
• Communications and marketing activities
• Our website and digital platforms
This policy applies to donors, volunteers, event participants, partners, website visitors, and any other individuals whose personal information we collect.
2. What Is Personal Information?
“Personal information” means any information that identifies, or could reasonably be used to identify, an individual. This includes, but is not limited to:
• Name, address, email address, and telephone number
• Donation history and amounts
• Payment information (e.g., credit card details)
• Event and volunteer participation details
• Communication preferences
• Technical information such as IP address, cookies, and website usage data
We do not collect any information regarding race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions or physical health. Nor do we collect any genetic or biometric data.
3. Collection of Personal Information
The Foundation collects personal information only when necessary and for specific, identified purposes. Information may be collected when you:
• Make a donation, either over the phone, online, or by mail
• Register for or attend an event
• Apply for a position or volunteer with the Foundation
• Subscribe to communications or newsletters
• Contact us directly
• Visit our website
By providing personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy, subject to legal and contractual requirements.
4. Purposes of Use
Personal information is collected and used for purposes including:
• Processing donations and issuing tax receipts
• Communicating with donors, volunteers, and supporters
• Managing events, campaigns, and fundraising initiatives
• Coordinating volunteer activities
• Complying with legal, regulatory, accounting, and audit requirements
• Improving our communications, services, and website
We do not rent, sell, or trade personal information under any circumstances.
5. Consent and Withdrawal of Consent
Consent may be express or implied, depending on the circumstances and the sensitivity of the information.
Subject to legal and contractual restrictions, you may withdraw your consent to the use or disclosure of your personal information at any time by contacting the Foundation. Withdrawal of consent may limit our ability to provide certain services (for example, issuing tax receipts or processing event registrations).
You may unsubscribe from our communications at any time by contacting us at 514 630-2081 or using the unsubscribe button provided in our newsletter.
6. Disclosure of Personal Information
The Foundation may share personal information with trusted third-party service providers solely for purposes related to our operations, such as:
• Payment processing and donation platforms
• Email and communication services
• Event management platforms
• Information technology and data hosting providers
• Auditors, regulators, or legal authorities where required by law
These service providers are required to protect personal information and may only use it for the purposes for which it was disclosed.
Some personal information may be stored or processed outside Québec or Canada. In such cases, the Foundation ensures that appropriate safeguards are in place, in accordance with Law 25.
7. Retention of Personal Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to meet legal, regulatory, and operational requirements. Once no longer required, information is securely destroyed or anonymized.
8. Protection and Security Measures
The Foundation takes reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, or use. These measures include:
• Restricted access to personal information on a need-to-know basis
• Secure electronic systems protected by passwords and firewalls
• Encryption and PCI-compliant processing of credit card information
• Confidentiality agreements for employees and volunteers
Security practices are reviewed periodically and updated as required.
9. Your Rights
In accordance with applicable laws, you have the right to:
• Access your personal information
• Request corrections to inaccurate or incomplete information
• Withdraw consent, subject to legal obligations
• Request information about how your personal information is used
• File a complaint regarding the handling of your personal information
Requests must be made in writing, and proof of identity may be required before any information is released, which will be addressed within the timeframes prescribed by law.
10. Cookies and Website Information
Our website may use cookies or similar technologies to improve functionality, analyze usage, and enhance user experience. You may adjust your browser settings to refuse cookies, though this may affect certain website features.
11. Changes to this Privacy Policy
The Foundation reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements or our practices. The most current version will always be posted on our website and is available upon request.
12. Person Responsible for Personal Information
In accordance with Law 25, the person responsible for the protection of personal information is:
Nathalie Kamel
Managing Director
Lakeshore General Hospital Foundation
Email: nathalie.kamel.comtl@ssss.gouv.qc.ca
Questions, requests, or complaints regarding this Privacy Policy or the handling of personal information may be directed to the contact listed above.
June 2026
